Hello!
Due to the easing of some restrictions from the Covid-19 pandemic, our Mulgrave clinic has implemented new protocols that you need to know about prior to your visit.
IMPORTANT: Please DO NOT attend the clinic if you:
Only one client per consultation is permitted inside the clinic.
This is to protect you and all our clients, as well as our staff who have vulnerable family members with serious health issues.
When you arrive at our Mulgrave clinic:
When the specialist is ready to see your pet
During your consultation
Cannot leave your car unattended?
No problem. One of our staff will bring your pet into the consultation room and help the specialist on your behalf. Discussion between you and the specialist and payment will be conducted at your car.
Payment options
Payment can be made via EFTPOS/credit card. Where possible we ask that cash payments are avoided unless absolutely necessary.
Melbourne EyeVet staff take all necessary precautions regarding sanitation between patients, with hand washing, and wiping down surfaces and EFTPOS machines. We are also wearing face masks.
Thank you for your understanding and we look forward to seeing you and your pet.
Melbourne EyeVet Team
Chloë, Anu, Hayley, Gemma, Bron, Alyssa, George, Kelly, Elisha, Jess and Casey.
Due to the easing of some restrictions from the Covid-19 pandemic, our Mulgrave clinic has implemented new protocols that you need to know about prior to your visit.
IMPORTANT: Please DO NOT attend the clinic if you:
- are feeling unwell or have cold or flu like symptoms
- have tested positive to corona virus or been tested for corona virus and are awaiting results
- have had close contact with someone who has tested positive to corona virus or is awaiting test results, or
- have arrived from overseas or have come into close contact with anyone that has arrived from overseas in the last 14 days.
Only one client per consultation is permitted inside the clinic.
This is to protect you and all our clients, as well as our staff who have vulnerable family members with serious health issues.
When you arrive at our Mulgrave clinic:
- Please park in the turning circle at the front entrance of the clinic.
- Call the clinic on 9545 0103 and let the nurse know you have arrived.
- The nurse will ask you a series of questions in relation to our Covid-19 checklist (symptoms/contact information).
- Please wait in or near your car. If standing outside your vehicle, please comply with the 1.5m social distancing rule.
When the specialist is ready to see your pet
- The specialist / nurse will meet you at your car and escort you into the clinic.
- You must wear a compliant (fitted) face mask. If you do not have one, you will be provided one.
- Hand santiser will be provided to santise your hands.
- A temperature check will be performed.
- Your details will be recorded in a clinic log for our Covid-19 contact tracing records.
During your consultation
- The specialist will perform the examination of your pet with you in a consultation room. The doors will remain open unless required to be closed.
- Your client letter and any medications or prescriptions will be provided to you.
- The processing of payments and scheduling of any further appointments will be conducted in the same room.
- Once the consultation is completed, you and your pet will be escorted from the clinic.
Cannot leave your car unattended?
No problem. One of our staff will bring your pet into the consultation room and help the specialist on your behalf. Discussion between you and the specialist and payment will be conducted at your car.
Payment options
Payment can be made via EFTPOS/credit card. Where possible we ask that cash payments are avoided unless absolutely necessary.
Melbourne EyeVet staff take all necessary precautions regarding sanitation between patients, with hand washing, and wiping down surfaces and EFTPOS machines. We are also wearing face masks.
Thank you for your understanding and we look forward to seeing you and your pet.
Melbourne EyeVet Team
Chloë, Anu, Hayley, Gemma, Bron, Alyssa, George, Kelly, Elisha, Jess and Casey.